Frequently Asked Questions
The decision on which parts to use to repair your vehicle typically starts with your insurance carrier. If your insurance carrier asks us to utilize an aftermarket or used part to repair your vehicle, we will attempt to utilize the parts they request.
The parts we use for the auto body repair also depend on our Quality Process. If the part your insurance carrier asks us to use does not meet our quality standard, we will indicate what we do not like and have the insurance carrier pay us to use the correct part to repair your vehicle.
We will be happy to provide an estimate to repair any other damage. Please let us know about any unrelated damage when you are dropping your vehicle off. Often times it is the least expensive time to complete additional repairs, as the insurance repair may overlap with what you need to have done. We can also offer full-service mechanical repairs while your vehicle is here.
Our Limited Lifetime Warranty will cover all of our repair workmanship for as long as you own the vehicle. The parts’ warranty will vary based on the manufacturer of the part.
Although it is not necessary to make an appointment, it will allow us to better serve you if you do.
After you drop your vehicle off for auto body repairs, we will disassemble the damaged and affected areas completely. We will not start on the repairs to your vehicle until we have your and your insurance carrier’s authorization.
Absolutely. We keep all of the vehicles we can inside the building during the repair process. If for some reason we need to move it out during the day, we will make every effort to make it secure and bring the vehicle inside overnight.
The average collision repair is 4-5 working days. However, there are a lot of other factors that go into how long it will take to repair your specific vehicle. Once we have completed the disassembly process, we will advise you on about how long it should take to complete your specific repair.
We can arrange for you to have a rental vehicle while your vehicle is being repaired. Often time we can assist in the direct billing to the insurance carrier.
If your insurance company has already prepared an estimate, we will use that as the initial basis for repairs to your vehicle. If they have issued you a payment, that and any deductible owed will be paid to the shop upon completion of collision repairs. If there are any additional charges owed to complete repairs to your vehicle, we will handle it directly with your insurance carrier.
If additional damage is found during the repairs to your vehicle, and they are determined to be accident related, then the insurance company will pay for them. We will produce a supplemental invoice and submit it to the insurance company when this occurs.